Lifesaver, hero—this is how your customers and teammates describe you. You are the first line of defense for users, closing tickets more quickly than they arrive. When someone is in need of technical support, who are they going to call? You, of course. But, you also want to impact the organization level.
Diagnosing and troubleshooting issues is step one. Identifying root causes for organization-wide process improvements—this is where you take on the role of superhero.
We are looking for an experienced technician who can translate technical knowledge into action. Join us and help lead our organization through our next phase of growth and impact.
6+ years of professional experience required
Basic understanding of Active Directory, hardware, operating systems, client-side networking
Knowledge in installing and supporting Microsoft Office products
Strong organizational, time management and communication skills
Experience and understanding of delivery quality customer service
Strong critical thinking skills
Ability to adapt quickly and respond in a fast pace changing work environment.
Ability to work independently as needed
Ability to work in a team environment to standardize and improve processes, and sharing knowledge and bring value to the team
Energetic and displays the ability to go above and beyond normal day-to-day expectations as situation arise
Continually seeks for ways to bring innovative ideas to the workplace
Standout applicants may also bring:
• BA in CS or MIS, MCP, MCDST, or MSCE certification preferred
• Demonstrated supervisory experience is preferred
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