Lifesaver, hero—this is how your customers and teammates describe you. You are the first line of defense for users, closing tickets more quickly than they arrive. When someone is in need of technical support, who are they going to call? You, of course. But, you also want to impact the organization level.
Diagnosing and troubleshooting issues is step one. Identifying root causes for organization-wide process improvements—this is where you take on the role of superhero.
We are looking for an experienced technician who can translate technical knowledge into action. Join us and help lead our organization through our next phase of growth and impact.
Your Responsibilities Include
Knowledge and Skills You Bring to the Organization
6+ years of professional experience required
Basic understanding of Active Directory, hardware, operating systems, client-side networking
Knowledge in installing and supporting Microsoft Office products
Strong organizational, time management and communication skills
Experience and understanding of delivery quality customer service
Strong critical thinking skills
Ability to adapt quickly and respond in a fast pace changing work environment.
Ability to work independently as needed
Ability to work in a team environment to standardize and improve processes, and sharing knowledge and bring value to the team
Energetic and displays the ability to go above and beyond normal day-to-day expectations as situation arise
Continually seeks for ways to bring innovative ideas to the workplace
Standout Candidates May Also Bring
We work with: Nonprofit leaders at over 100 community-based groups. Over 700 of the country’s most effective business leaders and philanthropists. Over 1,000 professors at 350 universities. Tens of thousands of K-12 teachers. And millions of grassroots activists in 35 states. We’ve united to move toward a society where people succeed by helping others, so that everyone has the opportunity to realize their extraordinary potential.
Working at The Seminar Network is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That’s why we’re proud to be an equal opportunity employer and strive to treat all employees with honesty, dignity and sensitivity. We welcome all qualified applicants regardless of race, color, national origin, ethnicity, religion, sex, pregnancy, sexual orientation, gender, gender expression or identity, age, disability, veteran status, marital status or any other legally protected class.
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