• Salesforce Administrator

    ID
    2018-2512
    Job Locations
    US-VA-Arlington
    Category
    Development
    Type
    Regular Full-Time
  • Overview

    The Seminar Network is seeking an experienced Salesforce Administrator to join a team responsible for improving, maintaining and operating our CRM to maximize value for all internal customers. Customer use of the CRM spans functions such as Events, Donor Communications, Major Gifts fundraising, and Direct Marketing.

     

    ABOUT US

    The Seminar Network cultivates mission-driven partnerships with individuals, companies, and foundations to drive change in education, communities, business, public policy, and politics that empowers people to improve their lives. We are building a movement of principled business and philanthropic leaders who maximize the value of their contribution of time, talent, and resources to advance a free and open society.

     

    We are looking for colleagues committed to advancing our mission with energy, commitment, and passion for what they do.

     

    OUR VALUES

    Working at The Seminar Network is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Ten Guiding Principles that encourage principled thought and action form the MBM® culture: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, and Fulfillment.

    Responsibilities

    • Provide end-user support (including system configuration, complex formulas and system maintenance) with excellent customer focus and proactively assist users by providing best practices and solutions to improve their user experience and increase their knowledge of Salesforce
    • Seek knowledge and test solutions to understand impacts of purposed changes, solutions and automations
    • Gather and document user stories and requirements to translate user expectations into actionable plans for platform improvements
    • Configure User Profiles, Role Hierarchy, Sharing Rules, Groups and Permission Sets to maintain security and provide users access to necessary data and functionality
    • Create and maintain objects, fields, formulas, validation rules, visual flows, workflow rules, field updates, email alerts, and processes
    • Develop and maintain reports, report types, folders, dashboards, etc. to improve system usability
    • Drive user adoption and ensure user satisfaction by developing training materials, documenting processes, and delivering individual and small group training sessions
    • Perform data integrity and manipulation tasks such as merging duplicate records, cleaning data, and updating ownership of existing records to ensure uniformity and data integrity

    Qualifications

    • 2-5 years of experience operating enterprise-wide Salesforce or CRM platform
    • Enjoy problem solving, learning, and working in a fast-paced, results-focused culture
    • Customer-focused, action-oriented, and committed to driving quality results 
    • Able to quickly learn and adapt to new processes and technologies in order to meet business needs and drive value for customers
    • Ability to multi-task and work creatively
    • Exceptional skill with Microsoft Excel to include complex formulas and an understanding of VBA to troubleshoot and modify macros
    • Though not required, experience with applications from these third-party vendors is a plus: Conga Solutions, WhatCounts, GridBuddy, Calendar Anything, FormAssembly and SalesLoft
    • Experience with coding in VBA, SQL, and/or APEX development languages is a plus

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed